FAQ & Site Info

Terms of Service

PRODUCT INFORMATION
All DVDs are sold in new condition. Please read the full listing and review the images before ordering. Contents, disc format, packaging, and technical specifications are those stated in each individual listing. If you have questions about playback compatibility, please contact us before purchasing.

SHIPPING
We offer free worldwide shipping by registered mail from Chile. Tracking information will be provided after dispatch. Delivery times vary by destination and may be affected by customs clearance or postal delays.

DELIVERY ADDRESS
Please provide a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible so we can check whether it can be corrected before dispatch.

PAYMENT
Available payment methods are displayed at checkout. Orders are dispatched after payment confirmation.

CUSTOMS AND IMPORT CHARGES
Free shipping does not include any applicable import duties, taxes, or customs charges unless explicitly stated at checkout.

ORDER SUPPORT
If your item arrives damaged, appears defective, or differs from your order, please contact us with your order number and a description of the issue. Include photos where relevant. Please refer to our store’s Return Policy for return details.